Refund Policy

You get back everything you paid, including the payment fee, when:

• We can’t deliver your order.
• You were charged twice for the same order.
• We delivered less than you paid for and can’t send the rest. We refund the part that is missing.

You can cancel a paid order while its status is “Paid, waiting for a seller”. Message us on WhatsApp at 011-2802 6120 with your invoice number. We refund the price, but not the payment fee, which the payment gateway keeps. Once a seller starts delivering, the order can’t be cancelled.

• Your account didn’t meet the requirements shown before payment, for example 2-Step Verification was off, your Robux receive limits were full, Parental Controls weren’t linked for an under-16 account, or trades weren’t open.
• You entered or confirmed the wrong Roblox account. We deliver to the account you confirmed when you ordered.
• The order was delivered and you changed your mind.
• Something Roblox does after delivery, such as the pending period on gamepass Robux, a trade hold, or action against your account.

If your order is wrong or hasn’t arrived, message us on WhatsApp at 011-2802 6120 with your invoice number and a screenshot. Please do this within 6 hours of delivery; after that, the order counts as received. We check the seller’s proof of delivery, then either finish the delivery or refund you.

An order you don’t pay for expires by itself when the payment time runs out. You aren’t charged, so there is nothing to refund.

Approved refunds go back to the payment method you used (online banking, card or e-wallet) within 7 working days. Your bank or e-wallet may take a few more days to show it. Your order page will then show “Refunded”.